I am unable to use the kindle app - wont let me log into my amazon account to download my books. Says not ready to use offline. Also unable to access the windows store to reinstall the kindle app. De-register your Kindle Fire HD, go to More – My account – Deregister. You can then register the device again and see if it has made a difference to the performance. Problem #4 – Cannot.

I recently started having a mysterious problem with my Kindle app on Mac OS X. It will not log me in. The first thing that happens is this. I have nothing in my library.

This is because my Kindle.app is disconnected from Amazon. Very reasonable to expect that I next need to log in: I type in my username and password and get another prompt to log in, but this time with a CAPTCHA added. Why am I being asked to log in again? If a captcha is necessary, why not ask me in the first dialog?

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I’m already annoyed. Stupid but hey, not unbearable yet. After passing the captcha test, the weirdness begins.

Kindle decides I need to be sent a 6 digit code by email and then enter it. Seems reasonable, well, except that it’s totally annoying. However, what happens is I am transferred to my browser, Chrome, to enter the code. Kindle.app goes into the background and Chrome comes up in front with the following “Verifying it’s you” demand. I’m sent an email with the code: OK, so I go back and enter it into Chrome and I get this dialog saying my session has timed out. I know what’s happening.

Technically speaking, Kindle.app holds the session ID and Chrome does not. So amazon assumes my session has timed out. Again, why is Chrome involved at all? OK so anyhow I enter my sign in information and I’m admitted to amazon.com where I can go shopping except of course that’s not what I want to do. I want to use my Kindle.app! So I bring it to the front.

It is waiting patiently for sign in: If I do sign in however, the loop repeats. I’m asked for a captcha, then sent to Chrome for a 6 digit code, then timed out, then logged in, then asked for a login on Kindle. So I call amazon support. I have spoken to them numerous times and they just don’t understand their own software. On June 30, I chatted with them for 40 excruciating minutes. For some reason amazon teaches their technicians to constantly apologize and that is sooo annoying.

Initial Question: I cannot register my kindle reader on my mac 06:58 PM PDT Ryley Rose (Amazon): Hello Wealthychef, my name is Ryley Rose. Thank you for being a Prime member! We really appreciate it. I’m sorry to hear you aren’t able to register your Kindle Application for Mac. I’d be happy to check and do my best to help you. 06:59 PM PDT wealthychef: OK.

07:00 PM PDT Ryley Rose: May I ask, have you already tried to use the Amazon verification code sent to your email? 07:00 PM PDT wealthychef: yes yes 07:01 PM PDT wealthychef: What happens is I get a dialog asking to sign in with username and password.

After completing that, I get another dialog asking for username, password, and a captcha. That’s already annoying. Why not just use the captcha right away? Anyhow, after completing that, it opens my browser and asks for a 6 digit code sent to my email.

I enter that and my browser takes me to my account but the kindle app does not allow me to synchronize and continues to think I’m not registered. 07:01 PM PDT Ryley Rose: I’m sorry to hear that the Amazon verification code didn’t worked.