How can the answer be improved? Answer ID 10408 This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer.

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This allows the drive to be used on both Windows and macOS. This answer explains how to format a WD drive for use on Windows and macOS. This answer explains how to erase a WD drive in Windows OS and macOS. This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. This article explains how to backup and restore using the File History feature of Windows 10. WD Community It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive. The drive is probably physically damaged. It doesn't take much of a bump to damage them.

Professional data recovery is likely the only solution. Joe Dropping included, you have several kinds of issues that arise that can cause a drive not to read.

The drive itself is broken, which means you can only possibly retrieve your data through data reco. Well, yeah. Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you.